Returns Policy

Our Guarantee to you.

We are very confident that our high standards and quality will ensure that you are completely satisfied and hopefully thrilled with our products and service so that you will come back again and again.

Returns Policy

Exchanges

We take great care in providing correct and conservative measurements in our sizing guides, however we also recognise that things can go wrong. Therefore, we are happy to exchange sizes or styles. Please note that we cannot accept return of wigs or intimate apparel (including costumes that include underwear) for health reasons unless they are faulty.

Refunds

If for any reason you are not happy, please contact us to arrange to return your order. You can then simply return your item/s to us within 14 days, unused / unworn and in the original undamaged packaging and include the original invoice and we will refund your money, no questions asked. Please note however:

We can not accept return of wigs or intimate apparel (including costumes that include underwear) for health reasons unless they are faulty, please contact us if you find a fault to discuss return of your item.

We will not accept return of products with any make-up marks, fake tan marks or other forms of body make-up transferred onto the product. To be on the safe side, we recommend all make-up products be removed from your person before trying items on.

Please note that we do not refund shipping costs or the cost to return an item to us.

Refunds are processed on weekly on Fridays, and all refunds are made back to the payment method used to pay for the order in the first place. If you paid by Bank Deposit, you will need to provide us with your bank details so we can refund to that account. If you paid by credit card, we do not need your details again as we will return your payment to your credit card directly through our bank. Paypal payments are returned to you directly via Paypal and we do not need any additional details from you.

To return your order for an exchange or refund, please send your order/item to us in its original undamaged packaging and with the invoice to:

Heaven Costumes
8 Stanbel Road, Salisbury Plain SA 5109
Please include a note to let us know that you are sending the item/s back for a refund.

For exchanges: Let us know what you would like to exchange the item to and include a self addressed pre-paid Australia Post satchel for your item to be sent to you. It is also wise to email or phone (08 8258 5141) us beforehand to ensure that we reserve your prefered exchange item.

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