How to get your order by the weekend!
Free Express Shipping for Orders over $85*. Orders under $85 will be express shipped for a low, flat-rate fee of $12.95 per order (Customers within Australia only)
To get your order fast, complete your order by:
- Complete your order by 3pm (Adelaide time) on any weekday (excluding public holidays) for same day postage. To complete your order:
- Place the order by 3pm (Adelaide time)
- Pay for it by Visa or Mastercard credit card or through Paypal. (Direct deposit or bank transfers take 1 - 2 days for banks to transfer to us - use if you have time)
All orders are sent by Express delivery (flat rate $12.95). This ensures next business day delivery to major Australian cities, 2 business days to major regional centres and 3 business days to everywhere else (within Australia only).
And remember if you can put it in your shopping cart - we have it in our warehouse ready to post to you today!
How quick will it be?
A guide to the latest time to use the above information to ensure you get your order by the weekend. Complete your order: Order by 3pm, pay by credit card, choose express delivery by the latest:
Australian Capital Cities (except Perth and Darwin ): complete your order by 3pm Thursday for Friday Delivery
Australian Regional Centres (except WA and NT): Complete your order by 3pm Wednesday for Friday Delivery
Remote areas and WA and NT country: Complete your order by 3pm Tuesday for Friday delivery.
For a more detailed look at the overnight network for Express delivery see below. *If your order is shipped to a postcode mentioned below, then you can expect to receive your order the next business day after it being posted.
Overnight* Express Delivery Postcodes:
|Canberra||0200-0250; 2600-2639; 2900-2920|
|Sydney and suburbs||1000-1920; 2000-2249; 2555-2574; 2740-2786|
|Melbourne and suburbs||3000-3210; 3335-3338; 3340#; 3427-3429;
3750#-3755#; 3757#; 3765-3767; 3782;
3785-3796; 3800-3809; 3810#; 3910-3915;
3930-3934; 3975-3977#; 8000-8899
|Geelong and suburbs||3211-3220|
|Latrobe Valley||3825; 3840-3844|
|Gold Coast||4210-4299; 9726; 9728; 9729|
|City of Toowoomba||4350; 4352†|
|Sunshine Coast Areas||4550-4601|
|Hervey Bay City||4655#|
|Hobart Area||7000-7019; 7050-7053; 7055; 7892|
|Perth CBD||6000-6005; 6800-6899|
Overnight Express Delivery also covers the following SA country centres:
Adelaide Hills, Barossa Valley, Murray Mallee, Port Augusta, Port Lincoln, Port Pirie, Riverland, South East, Whyalla and Yorke Peninsula, also Broken Hill (NSW) 2880.
Next business day delivery to remote areas and roadside delivery addresses is not guaranteed.
# Service guaranteed to Township only
† Service guaranteed to Mail Centre Post Office Boxes only
Now.... quite often customers are not home at the time of delivery and our friendly Australia Post workers may not want to leave your parcels unattended in case the neighbours cat drags it away, so...... if express post is your shipping method, go and grab the tracking number for your order, which you would have received via email from us - then head on over to the Australia Post tracking website where todays technology will tell you the exact location of your parcel! If your parcel was re-directed to your nearest Post Office, that information and even the name of the post office will be displayed so you can go and retrieve your parcel! Guess what? If you jump on the tracking website straight away, you can subscribe to be updated on the whereabouts of your parcel and receive automated information on it's status every step of the way!
*Please note - delivery times are as stipulated under the recommendations of Australia Posts guidelines. Thankfully it is an extremely rare occurance however, any delays in deliveries experienced due to incidents affecting Australia Posts processing procedures are out of our control. Unfortunately we are not able to offer refunds on postage charges in relation to the above. If Australia Post's service does not deliver your parcel within their guaranteed time frame, and your order is no longer required, you may return items to us for a refund of the individual product costs, as per the conditions of our Returns Policy.
*Free Express Delivery Terms and Conditions
- Free express delivery applies only to the initial purchase.
- If the order or part of an order is returned for a refund, and the balance of the order that is kept by you then adds up to less than $85.00, a $12.95 express delivery fee will be deducted from the refund.
- Items sent in exchange for a returned item that was sent free of postage costs, will need to have the postage cost added. The rate is $12.95 to send your replacement item/s via Express delivery. This will need to be paid before we post your item. Alternatively, you can include a self addressed prepaid Australia Post satchel for us to send your replacement in. You can also place a new order for the item you want to exchange for, and then send the returned item back to us for a refund, we will then deduct the second postage cost of $12.95 from the refund.
I didn't receive an Order Confirmation or Tracking Number
Our system is set up to automatically send out emails and tracking numbers. When placing your order through our website you would have been asked for your email address so this information can be sent to you.
If you didn't receive an Order Confirmation, or Shipping/Tracking Number information after placing your order - there's really only one reason why! YOU MADE A TYPO!!
Please ensure you cross all your T's and dot all your I's when entering your details! If you have mistakenly entered the incorrect email or any other details for your account - please contact us to rectify any issues so you can continue to receive important information about your order.
Adelaide Customers! Need Something Urgently?
Are you in a rush? Party tonight? We now offer same day delivery! Check out the details here.
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