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International Shipping Information

International Shipping Information

Learn about our international shipping options.

Postal ServiceDelivery TimeTrackableSignature On Delivery
Registered Post up to 10 business days No Yes
Pack & Track up to 10 business days Yes No
Express Courier 3-5 business days Yes Yes

 

We ship to many countries around the world and international customers don't pay GST, saving 11% off your order!

Our friendly neighbouring New Zealand customers get an extra special offer! Click here to find out more!

Our international shipping rates are very reasonable and on top of that our international customers are not required by Australian Law to pay GST (Goods and Servies Tax) our prices are even more competitive. All of our prices include a 10% GST, so our international customers receive a reduction of their entire order including shipping costs of 11%. This is calculated automatically at checkout.

*Please be aware that we can not control any duties or delays imposed by your country's customs department*

International Shipping Costs and Times

Calculate shipping rates and delivery times.

To get a shipping quote for your order, first add your products to your cart. You can then get an international shipping quote on the shopping cart page, or your shipping will be calculated at checkout.

Once you have entered your address shipping details at the checkout page, our system will automatically generate for you the different shipping options available to your country, including the costs involved. You can then choose the method which is most appropriate for you which will often depend on how quickly you require your order. Shipping times and features can be found in the table at the top of this page.

Do you ship to my country?

Do you ship to my country?

A list of locations that we ship to.

We ship to most countries, but to find out if we ship to your country, first fill your shopping basket and locate the shopping cart basket on the side column of this site. Within this shopping cart there is a link called "international shipping quote". Once you click on this link there is a drop down list of countries to choose from, if your country is listed then we can ship to you.

Our international parcels are sent via Australia Post who offer a number of international shipping services however, not all services are available to all destinations.

Due to high levels of fraud, there are several countries that we do not generally ship to. If your country is not on our list of countries that we do ship to and you would like to place an order, please email us at service@heavencostumes.com.au and we may be able to manually process your order for you.

Proof of Identification

Proof of Identification

Our policy on age requirements.

Here at Heaven Costumes we WILL ship our fabulous fancy dress products to all international destinations however, there may be instances where we may require further proof of customer identification before accepting and shipping out an order.  In these cases we will contact you as soon as possible via email to discuss your options, to keep you happy and to ensure we provide you (our customer!) with a hassle free outcome in the purchasing of our products.

Do not fear though!! Instances such as these do not occur very often, we will instigate and further communicate with you any additional processes at our own discretion.

I'm Confused, Help Me!

I'm Confused, Help Me!

Need more information? Find out how to contact us.

If at any stage you are unsure of your postage options or costs involved, you are more than welcome to send us an email at service@heavencostumes.com.au and we will do our best to give you accurate information in relation to your situation!

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