International Shipping Information

Shipping to international destinations has been affected as a result of Covid-19. Please refer to current Government and Country restrictions, including flight restrictions and social distancing measures which may impact delivery of your international order. 

Please note that if you choose to place an international order at this time, it will still be dispatched as per our policies. By proceeding with an international order at this time, the customer accepts all responsibility for any delays and Heaven Costumes will not be held responsible for any delays or refund any postage charges.

We apologise for any inconvenience but thank you in advance for your understanding and support.

International Shipping Information

Learn about our international shipping options.

>>International customers do not pay Australian Goods & Services Tax (GST). All prices on the website include GST which will be removed on the checkout page once your International delivery address details have been entered, giving you an immediate price reduction of 11%<<

Shipping charges are calculated at checkout once your International delivery address has been entered. Charges are based on the items you are purchasing. Bulky, long, tall or heavy products may be subject to additional charges. Postage options, charges and delivery times are subject to specific International destination 'Zones'. All prices below are in $AUD.

Zone 1 - New Zealand

Standard Delivery from $12.99* - 10+ days

Express Delivery from $14.99* - 1 to 3 days

*Please note - additional postage charges may be applicable for oversized items. When necessary, we will contact customers in regards to additional charges prior to sending an order.

Zone 2 - China & Rest of Asia

Standard Delivery from $11.99* - 10+ days

Express Delivery from $22.99* - 3 to 4 days

*Please note - additional postage charges may be applicable for oversized items. When necessary, we will contact customers in regards to additional charges prior to sending an order.

Zone 3 - USA & Canada

Standard Delivery from $13.99* - 10+ days

Express Delivery from $26.99* - 3 to 5 days

*Please note - additional postage charges may be applicable for oversized items. When necessary, we will contact customers in regards to additional charges prior to sending an order.

Zone 4 - Pacific Islands

Standard Delivery from $13.99* - 10+ days

Express Delivery from $27.99* - 3 to 4 days

*Please note - additional postage charges may be applicable for oversized items. When necessary, we will contact customers in regards to additional charges prior to sending an order.

Zone 5 - UK & Ireland

Standard Delivery from $12.99* - 10+ days

Express Delivery from $32.99* - 5 to 6 days

*Please note - additional postage charges may be applicable for oversized items. When necessary, we will contact customers in regards to additional charges prior to sending an order.

Zone 6 - Europe

Standard Delivery from $15.99* - 10+ days

Express Delivery from $36.99* - 5 to 6 days

*Please note - additional postage charges may be applicable for oversized items. When necessary, we will contact customers in regards to additional charges prior to sending an order.

Zone 7 - Rest of the World

Standard Delivery from $16.99* - 10+ days

Express Delivery from $45.99* - 5 to 6 days

*Please note - additional postage charges may be applicable for oversized items. When necessary, we will contact customers in regards to additional charges prior to sending an order.

*Shipping times and rates are a genuine guide only as per Australia Posts International delivery times recommendations. We are not responsible for, nor can we control any duties incurred or delays imposed by your country’s customs department, or postal carrier.

Any additional charges incurred once a parcel reaches its destination country, are the responsibility of the customer/recipient. If you would like further information about your country’s customs policies, please contact your local customs office directly as we do not have access to this information and policies will vary from country to country.

 

Proof of Identification

Our policy on identification requirements.

Here at Heaven Costumes we will ship our fabulous fancy dress products to all international destinations however, there may be instances where we may require further proof of customer identification before accepting and shipping out an order.  In these cases we will contact you as soon as possible via email to discuss your options, to keep you happy and to ensure we provide you (our customer!) with a hassle free outcome in the purchasing of our products.

Do not fear though!! Instances such as these do not occur very often, we will instigate and further communicate with you any additional processes at our own discretion.

 

I'm Confused, Help Me!

Need more information? Find out how to contact us.

If at any stage you are unsure of your postage options or costs involved, you are more than welcome to send us an email at service@heavencostumes.com.au and we will do our best to give you accurate information in relation to your situation!

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