Shipping Information
Heaven Costumes Shipping Information
Free standard shipping on orders over $150*.
- Toll Priority flat rate of $18.99.
- Express shipping flat rate $15.99 or $17.49 including insurance.
- Standing shipping flat rate $11.99 or $13.49 including shipping insurance.
All orders placed by 4pm (ACST Adelaide time) on any business day, are dispatched on the same day, regardless of the shipping method chosen.
Toll Priority Shipping Information
Toll Priority is a flat rate of $18.99. Remote areas of Australia may incur additional shipping charges which can be viewed in checkout.
- Guaranteed next business day delivery to all Australian capital cities - Delivery excluding weekends
- Guaranteed next business day delivery to all major regional centres - Delivery excluding weekends
- 2 business days for all areas outside of a capital city or major regional centre - Delivery excluding weekends
Please note: Toll is unable to deliver to any PO Boxes or Parcel Lockers, please nominate a residential or business address for delivery. Large and bulky parcels may incur additional postage charges, we will contact you should this occur.
For a more detailed look at Toll Priority shipping times please see the table below.
Fastest Toll Priority Delivery Locations:
Location |
Delivery Times |
SA - Adelaide City and Metro | 1 business day |
SA - Mount Gambier | 1 business day |
SA - Port Lincoln | 1 business day |
SA - Whyalla | 1 business day |
SA - Port Pirie | 1 business day |
SA - Murray Bridge | 1 business day |
VIC - Melbourne City and Metro | 1 business day |
VIC - Geelong | 1 business day |
VIC - Ballarat | 1 business day |
VIC - Mildura | 1 business day |
VIC - Shepparton | 1 business day |
VIC - Warrnambool | 1 business day |
NSW - Sydney City and Metro | 1 business day |
NSW - Wollongong | 1 business day |
NSW - Newcastle | 1 business day |
NSW - Port Macquarie | 1 business day |
NSW - Coffs Harbour | 1 business day |
NSW - Wagga Wagga | 1 business day |
NSW - Albury | 1 business day |
ACT - Canberra City and Metro | 1 business day |
QLD - Brisbane City and Metro | 1 business day |
QLD - Gold Coast | 1 business day |
QLD - Sunshine Coast | 1 business day |
QLD - Mackay | 1 business day |
QLD - Townsville | 1 business day |
QLD - Cairns | 1 business day |
QLD - Port Douglas | 1 business day |
QLD - Toowoomba | 1 business day |
QLD - Rockhampton | 1 business day |
NT - Darwin City and Metro | 1 business day |
NT - Alice Springs | 1 business day |
WA - Perth City and Metro | 1 business day |
TAS - Hobart City and Metro | 1 business day |
EVERYWHERE ELSE WITHIN AUSTRALIAN |
2 business days
|
Please note - delivery times are as stipulated under the recommendations of Toll. Thankfully it is an extremely rare occurrence however, any delays in deliveries due to incidents affecting Toll's processing procedures such as public holidays or severe weather, are out of our control. If Toll does not deliver your parcel within their guaranteed time frame, and your order is no longer required, you may send your order back as per the conditions of our returns policy.
Express Shipping Information
Express delivery is a flat rate $15.99 without insurance or $17.49 including insurance.
- 2-3 business days for delivery to major Australian cities - Delivery excluding weekends
- 2-3 business days to major regional centres - Delivery excluding weekends
- 3-4 business days to everywhere else (within Australia only) - Delivery excluding weekends
For a more detailed look at the Express Post network for the quickest delivery (2-3 days) see below.
Fastest Express Delivery Postcodes:
Location |
Delivery Times |
Canberra | 0200-0250; 2600-2639; 2900-2920 |
Sydney and Suburbs | 1000-1920; 2000-2249; 2555-2574; 2740-2786 |
Gosford Region | 2250-2265 |
Newcastle | 2280-2300; 2302-2310 |
Tweed Heads/Murwillumbah | 2484-2490 |
Wollongong Area | 2500-2530 |
Melbourne and Suburbs | 3000-3210; 3335-3338; 3340; 3427-3429; 3750-3755; 3757; 3765-3767; 3782; 3785-3795; 3800-3809; 3810; 3910-3915; 3930-3934; 3975-3977; 8000-8899 |
Geelong and Suburbs | 3211-3220 |
Ballarat | 3350; 3353-3356 |
Bendigo | 3550; 3552-3556 |
Shepparton/Mooroopna/Kialla | 13629-3632 |
Seymour | 3660-3661 |
Latrobe Valley | 3825; 3840-3844 |
Brisbane | 4000-4209 |
Gold Coast | 4210-4299; 9726; 9728; 9729 |
Booval/Ipswich Areas | 4300-4305 |
City of Toowoomba | 4350; 4352† |
Strathpine/Caboolture | 4500-4510; 4520 |
Sunshine Coast Areas | 4550-4601 |
Maryborough City | 4650 |
Hervey Bay City | 4655 |
Bundaberg City | 4670 |
Adelaide | 5000-5199; 5800-5999 |
Perth CBD | 6000-6005; 6800-6899 |
Hobart Area | 7000-7019; 7050-7053; 7055; 7892 |
Launceston | 7248-7325 |
Please note - delivery times are as stipulated under the recommendations of Australia Posts guidelines. Thankfully it is an extremely rare occurrence however, any delays in deliveries experienced due to incidents affecting Australia Posts processing procedures are out of our control. Unfortunately we are not able to offer refunds on postage charges in relation to the above. If Australia Post's service does not deliver your parcel within their guaranteed time frame, and your order is no longer required, you may return items to us for a refund of the individual product costs, as per the conditions of our returns policy.
Standard and Free Shipping Information
Free standard shipping applies for orders over $150*. Orders under $150 will have the option during checkout to select Standard Shipping $11.99 or $13.49 + shipping insurance, Express Shipping $15.99 or $17.49 + shipping insurance or Toll Priority $18.99.
Standard delivery will take up to 8 business days to be delivered within Australia - Delivery excluding weekends.
And remember if you can put it in your shopping cart - we have it in our warehouse ready to post to you today!
Please note - delivery times are as stipulated under the recommendations of Australia Posts guidelines. Thankfully it is an extremely rare occurrence however, any delays in deliveries experienced due to incidents affecting Australia Posts processing procedures are out of our control. Unfortunately we are not able to offer refunds on postage charges in relation to the above. If Australia Post's service does not deliver your parcel within their guaranteed time frame, and your order is no longer required, you may return items to us for a refund of the individual product costs, as per the conditions of our returns policy.
Online Only - Allow 3-5 Business Days For Delivery
- Ships from separate warehouse.
- 3-5 business days Express Shipping.
- $16 flat rate.
- Not eligible for free shipping.
- Not available for pick-up.
- Not eligible for Same Day Dispatch.
Authority To Leave Parcels
We automatically give permission to Australia Post and Toll to leave your parcel in a safe place if you are not home, however, if the delivery driver feels it is not safe to leave your parcels unattended, they will take it to your local post office or Toll collection point for pickup. You can check to see if this is the case by using your tracking number which you would have received via email from us - then go to the Australia Post website or the Team Global Express (Toll) website where will be able to put in the number and see where your parcel is!
Parcel Lockers - Free!
Collect your orders when it suits you - 24/7! Won’t be home when your parcel arrives? Don’t want your parcel left unattended? Can’t get to the Post Office before they close? Don’t have a work address to send to? Not in an overnight delivery network? A parcel locker may be the solution!
You can now collect your parcels using Australia Post’s FREE Parcel Lockers service.
Have your order delivered to an Australia Post Parcel Locker – you choose which location is most convenient for you!
Australia Post will hold your parcel in your locker for 48 hours! Parcel lockers can be accessed 24/7 so you can collect your parcels at a time that suits you!
To find out more and to register for a Parcel Locker, just go to Australia Posts website – Click Here!
Your parcel will be delivered straight to your locker. You will be notified by Australia Post once your parcel is in your locker. Access your locker by using the unique, secure code issued to you by Australia Post…. And that’s it!
Parcel Lockers are a great way to keep your deliveries secure and safe for 48 hours, so you can collect them when it’s convenient for you without worrying about parcels being left unattended at your address, or having to get to a Post Office quickly to collect them.
- Collect, send or return parcels on your lunch break or way home from work
- Hold your parcel safely for up to 48 hours
- Get a notification when your item arrives
- Use your unique, secure code to open a locker
- Access over 700 alternative delivery addresses Australia-wide
Free Standard Delivery Terms and Conditions
- Free standard delivery applies only to the initial purchase.
- If the order or part of an order is returned for a refund, and the balance of the order that is kept by you then adds up to less than $150, a $11.99 delivery fee will be deducted from the refund.
- Items sent in exchange for a returned item that was sent free of postage costs, will need to have the new postage cost added. The rate is $11.99 without insurance or $13.49 with insurance to send your replacement item/s via standard delivery, $15.99 without insurance or $17.49 with insurance for express delivery and $18.99 for Toll Priority. This will need to be paid before we post your item. Alternatively, you can include a self addressed prepaid Australia Post satchel for us to send your replacement in.
Adelaide Customers - Same Day Delivery
Are you in a rush? Party tonight? We now offer same day delivery! Check out the details here!
Looking for shipping, delivery and payment FAQs? Click here.
Looking for delivery information specific to your state?
Find delivery to SA here
Find delivery to NSW and ACT here
Find delivery to VIC here
Find delivery to QLD here
Find delivery to WA here
Find delivery to TAS here
Find delivery to NT here