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Shipping Information

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Heaven Costumes Shipping Information

Free standard shipping on orders over $130*.

  • Toll Priority flat rate of $18.99.
  • Express shipping flat rate $15.99 or $17.49 including insurance.
  • Standing shipping flat rate $11.99 or $13.49 including shipping insurance.

All orders placed by 4pm (ACST Adelaide time) on any business day, are dispatched on the same day, regardless of the shipping method chosen.

Toll Priority Shipping Information

Toll Priority is a flat rate of $18.99.

  • Guaranteed next business day delivery to all Australian capital cities - Delivery excluding weekends
  • Guaranteed next business day delivery to all major regional centres - Delivery excluding weekends
  • 2 business days for all areas outside of a capital city or major regional centre - Delivery excluding weekends

Please note: Toll is unable to deliver to any PO Boxes or Parcel Lockers, please nominate a residential or business address for delivery. Remote areas of Australia or large and bulky parcels may incur additional postage charges, we will contact you should this occur.

For a more detailed look at Toll Priority shipping times please see the table below.

Fastest Toll Priority Delivery Locations:

 Location

Delivery Times

SA - Adelaide City and Metro 1 business day
SA - Mount Gambier 1 business day
SA - Port Lincoln 1 business day
SA - Whyalla 1 business day
SA - Port Pirie 1 business day
SA - Murray Bridge 1 business day
VIC - Melbourne City and Metro 1 business day
VIC - Geelong 1 business day
VIC - Ballarat 1 business day
VIC - Mildura 1 business day
VIC - Shepparton 1 business day
VIC - Warrnambool 1 business day
NSW - Sydney City and Metro 1 business day
NSW - Wollongong 1 business day
NSW - Newcastle 1 business day
NSW - Port Macquarie 1 business day
NSW - Coffs Harbour 1 business day
NSW - Wagga Wagga 1 business day
NSW - Albury 1 business day
ACT - Canberra City and Metro 1 business day
QLD - Brisbane City and Metro 1 business day
QLD - Gold Coast 1 business day
QLD - Sunshine Coast 1 business day
QLD - Mackay 1 business day
QLD - Townsville 1 business day
QLD - Cairns 1 business day
QLD - Port Douglas 1 business day
QLD - Toowoomba 1 business day
QLD - Rockhampton 1 business day
NT - Darwin City and Metro 1 business day
NT - Alice Springs 1 business day
WA - Perth City and Metro 1 business day
TAS - Hobart City and Metro 1 business day
EVERYWHERE ELSE WITHIN AUSTRALIAN
2 business days

 

Please note - delivery times are as stipulated under the recommendations of Toll. Thankfully it is an extremely rare occurrence however, any delays in deliveries due to incidents affecting Toll's processing procedures such as public holidays or severe weather, are out of our control. If Toll does not deliver your parcel within their guaranteed time frame, and your order is no longer required, you may send your order back as per the conditions of our returns policy.

Express Shipping Information

Express delivery is a flat rate $15.99 without insurance or $17.49 including insurance.

  • 2-3 business days for delivery to major Australian cities - Delivery excluding weekends
  • 2-3 business days to major regional centres - Delivery excluding weekends
  • 3-4 business days to everywhere else (within Australia only) - Delivery excluding weekends

For a more detailed look at the Express Post network for the quickest delivery (2-3 days) see below.

Fastest Express Delivery Postcodes:

 Location

Delivery Times

Canberra 0200-0250; 2600-2639; 2900-2920
Sydney and Suburbs 1000-1920; 2000-2249; 2555-2574; 2740-2786
Gosford Region 2250-2265
Newcastle 2280-2300; 2302-2310
Tweed Heads/Murwillumbah 2484-2490
Wollongong Area 2500-2530
Melbourne and Suburbs 3000-3210; 3335-3338; 3340; 3427-3429; 3750-3755; 3757; 3765-3767; 3782; 3785-3795; 3800-3809; 3810; 3910-3915; 3930-3934; 3975-3977; 8000-8899
Geelong and Suburbs 3211-3220
Ballarat 3350; 3353-3356
Bendigo 3550; 3552-3556
Shepparton/Mooroopna/Kialla 13629-3632
Seymour 3660-3661
Latrobe Valley 3825; 3840-3844
Brisbane 4000-4209
Gold Coast 4210-4299; 9726; 9728; 9729
Booval/Ipswich Areas 4300-4305
City of Toowoomba 4350; 4352†
Strathpine/Caboolture 4500-4510; 4520
Sunshine Coast Areas 4550-4601
Maryborough City 4650
Hervey Bay City 4655
Bundaberg City 4670
Adelaide 5000-5199; 5800-5999
Perth CBD 6000-6005; 6800-6899
Hobart Area 7000-7019; 7050-7053; 7055; 7892
Launceston 7248-7325

 

Please note - delivery times are as stipulated under the recommendations of Australia Posts guidelines. Thankfully it is an extremely rare occurrence however, any delays in deliveries experienced due to incidents affecting Australia Posts processing procedures are out of our control. Unfortunately we are not able to offer refunds on postage charges in relation to the above. If Australia Post's service does not deliver your parcel within their guaranteed time frame, and your order is no longer required, you may return items to us for a refund of the individual product costs, as per the conditions of our returns policy.

Standard and Free Shipping Information

Free standard shipping applies for orders over $130*. Orders under $130 will have the option during checkout to select Standard Shipping $11.99 or $13.49 + shipping insurance, Express Shipping $15.99 or $17.49 + shipping insurance or Toll Priority $18.99.

Standard delivery will take up to 8 business days to be delivered within Australia - Delivery excluding weekends.

And remember if you can put it in your shopping cart - we have it in our warehouse ready to post to you today!

Please note - delivery times are as stipulated under the recommendations of Australia Posts guidelines. Thankfully it is an extremely rare occurrence however, any delays in deliveries experienced due to incidents affecting Australia Posts processing procedures are out of our control. Unfortunately we are not able to offer refunds on postage charges in relation to the above. If Australia Post's service does not deliver your parcel within their guaranteed time frame, and your order is no longer required, you may return items to us for a refund of the individual product costs, as per the conditions of our returns policy.

 

Online Only - Ships Before 11:30am

  • Ships from separate warehouse
  • Ships before 11:30am ACST weekdays
  • 1-2 business days Express Shipping
  • $16 flat rate

 

Authority To Leave Parcels

We automatically give permission to Australia Post and Toll to leave your parcel in a safe place if you are not home, however, if the delivery driver feels it is not safe to leave your parcels unattended, they will take it to your local post office or Toll collection point for pickup. You can check to see if this is the case by using your tracking number which you would have received via email from us - then go to the Australia Post website or the Team Global Express (Toll) website where will be able to put in the number and see where your parcel is! 

Parcel Lockers - Free!

Collect your orders when it suits you - 24/7! Won’t be home when your parcel arrives? Don’t want your parcel left unattended? Can’t get to the Post Office before they close? Don’t have a work address to send to? Not in an overnight delivery network? A parcel locker may be the solution!

You can now collect your parcels using Australia Post’s FREE Parcel Lockers service.

Have your order delivered to an Australia Post Parcel Locker – you choose which location is most convenient for you!

Australia Post will hold your parcel in your locker for 48 hours! Parcel lockers can be accessed 24/7 so you can collect your parcels at a time that suits you!

To find out more and to register for a Parcel Locker, just go to Australia Posts website – Click Here!

Your parcel will be delivered straight to your locker. You will be notified by Australia Post once your parcel is in your locker. Access your locker by using the unique, secure code issued to you by Australia Post…. And that’s it!

Parcel Lockers are a great way to keep your deliveries secure and safe for 48 hours, so you can collect them when it’s convenient for you without worrying about parcels being left unattended at your address, or having to get to a Post Office quickly to collect them.

 

Your parcels, ready when you are
  • Collect, send or return parcels on your lunch break or way home from work
  • Hold your parcel safely for up to 48 hours
  • Get a notification when your item arrives
  • Use your unique, secure code to open a locker
  • Access over 700 alternative delivery addresses Australia-wide

 

Free Standard Delivery Terms and Conditions

  • Free standard delivery applies only to the initial purchase.
  • If the order or part of an order is returned for a refund, and the balance of the order that is kept by you then adds up to less than $130, a $11.99 delivery fee will be deducted from the refund.
  • Items sent in exchange for a returned item that was sent free of postage costs, will need to have the new postage cost added. The rate is $11.99 without insurance or $13.49 with insurance to send your replacement item/s via standard delivery, $15.99 without insurance or $17.49 with insurance for express delivery and $18.99 for Toll Priority. This will need to be paid before we post your item. Alternatively, you can include a self addressed prepaid Australia Post satchel for us to send your replacement in.

 

Adelaide Customers - Same Day Delivery

Are you in a rush? Party tonight? We now offer same day delivery! Check out the details here!

Looking for shipping, delivery and payment FAQs? Click here.

 

Looking for delivery information specific to your state?

Find delivery to SA here

Find delivery to NSW and ACT here

Find delivery to VIC here

Find delivery to QLD here

Find delivery to WA here

Find delivery to TAS here

Find delivery to NT here